Refund & Returns Policy

Refund & Returns Policy

Here, we are committed to providing high-quality products and a great shopping experience. If you’re not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

1. Returns:

• Eligibility for Returns:
  You can return most items within [7 days] of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and with all tags, labels, and packaging intact.
• Non-returnable Items:
  Some products cannot be returned due to hygiene reasons or their nature (e.g., personalized items, sale or clearance items, and digital downloads). Please check product descriptions for specific return restrictions.
• How to Return:
  To initiate a return, contact our customer service team at [[email protected]] or via our returns portal on the website. Please provide your order number, reason for return, and any other relevant details. We will guide you through the return process.

2. Refunds:

• Refund Process:
  Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed to your original payment method. Refunds typically take [7-10 business days] to appear in your account, depending on your bank or card issuer.
• Partial Refunds:
  If the returned item shows signs of use, damage, or missing parts, we may issue a partial refund based on the condition of the product.
• Shipping Costs:
  The original shipping costs are non-refundable. If the return is due to our error (e.g., incorrect or damaged product), we will cover the return shipping costs.

3. Exchanges:

• Exchanges for Same Product:
  If you would like to exchange an item for the same product in a different size or color, please contact our customer service team. Exchanges are subject to product availability.
• Exchanges for Different Products:
  If you’d like to exchange for a different product, we recommend returning the item for a refund and placing a new order for the desired product.

4. Damaged or Defective Products:

• If you receive a damaged or defective item, please notify us within [7 days] of receiving your order. We will arrange for a free return and replacement or full refund.

5. How to Contact Us:

For any questions or concerns about our refund and return policy, feel free to reach out to our customer support team at:

• Email: [[email protected]]
• Phone: [01754174723]
• Return Address: [Bogura Sadar,Bogura]

Thank you for shopping with us!